1 Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, phone number, and email address provided when generating a token.
• Usage Data: App interactions, session duration, feature usage, and device information.
• Device Information: Device model, operating system version, and unique device identifiers.
• Location Data: General location to help find nearby queues (only when permission is granted).

2 How We Use Your Information

• To generate and manage your queue token
• To send notifications about your queue status
• To improve app performance and user experience
• To provide customer support
• To comply with legal obligations

3 Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our app (e.g., cloud hosting, analytics).
• Business Partners: Shops and businesses whose queues you join — only the data needed for queue management.
• Legal Requirements: When required by law or to protect our rights.

4 Data Retention

We retain your personal data for as long as necessary to provide our services. Token history is retained for 90 days. You may request deletion at any time via the Data Deletion page.

5 Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

6 Contact Us

1 Acceptance of Terms

By accessing or using QueueSmart, you confirm that you are at least 13 years old and agree to be bound by these Terms and Conditions and our Privacy Policy.

2 Use of the Service

• You may use QueueSmart only for lawful purposes.
• You must not misuse the service, generate fake tokens, or abuse the queue system.
• One active token per person per queue session is allowed.
• You are responsible for keeping your account credentials secure.

3 Queue Token Rules

• Tokens are valid only for the session they are generated in.
• Missing your call may result in your token being skipped.
• Cancellation policies are set by the individual business/shop.
• QueueSmart is not responsible for wait time estimates.

4 Intellectual Property

All content, trademarks, and intellectual property within the QueueSmart app are owned by or licensed to TokenWallah Technologies. You may not reproduce, distribute, or create derivative works without our written consent.

5 Limitation of Liability

QueueSmart is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including missed appointments or queue disruptions.

6 Termination

We reserve the right to suspend or terminate your access to QueueSmart at our discretion if you violate these terms or engage in any activity that harms the service or other users.

7 Changes to Terms

We may update these terms at any time. Continued use of the app after changes constitutes acceptance of the new terms. We will notify users of significant changes via in-app notification or email.

8 Contact

1 What Data Can Be Deleted

• Your account profile (name, phone number, email)
• Token history and queue activity logs
• Device identifiers and push notification tokens
• Any stored preferences and settings

2 How to Request Deletion

You can request data deletion through any of the following methods:

• In-App: Go to Settings → Legal → Delete Account
• Email: Send a request to contact@tokenwallah.in with subject "Data Deletion Request"
• Form: Use the deletion request form below

3 Account & Data Deletion Request Form

4 Processing Timeline

• Requests are acknowledged within 48 hours
• Data is fully deleted within 30 days of the request
• A confirmation email is sent once deletion is complete
• Some data may be retained for legal or compliance purposes

5 Data We Must Retain

Even after a deletion request, we may retain certain data as required by law, including transaction records for financial compliance, fraud prevention data, and any information required by applicable regulations.

1 Our Mission

We believe waiting in line is a problem that technology can solve. QueueSmart provides businesses of all sizes — clinics, banks, salons, government offices — with a simple, powerful digital queue management system that works on any device.

2 What We Build

• Mobile App: Customers book their spot from anywhere and get notified when it is their turn.
• Staff Dashboard: Businesses manage their queue, call tokens, and track analytics in real time.
• TV Display: A live queue board for waiting areas that shows current and upcoming tokens.
• API Platform: Integrate queue management into any existing business system.

3 Our Values

• Simplicity: Every feature should be easy enough for anyone to use on day one.
• Reliability: Queues cannot afford downtime — we build for 99.9% uptime.
• Privacy: Customer data is handled with the highest standards of care.
• Accessibility: Our product works on all devices, network conditions, and screen sizes.

4 Get In Touch

1 Frequently Asked Questions

How do I generate a token?

Open the TokenWallah app, find the shop or clinic you want to visit, and tap "Get Token". You'll receive a token number and estimated wait time instantly.

Can I cancel my token?

Yes — go to "My Tokens" in the app, tap the active token, and select "Cancel Token". Cancellation is allowed until the deadline set by the business (usually 5 minutes before your turn).

What if I miss my turn?

If your token is called and you don't respond, it may be marked as skipped by the staff. Contact the shop directly or generate a new token if the queue allows it.

How do I get notified when my turn is near?

Make sure push notifications are enabled for the TokenWallah app in your phone settings. You'll receive an alert when your token is a few positions away.

I forgot my PIN. How do I reset it?

On the login screen, tap "Forgot PIN" and follow the steps to verify your phone number and set a new PIN.

Is my personal data safe?

Yes. We only collect the minimum information needed to manage your queue token. See our Privacy Policy for full details.

2 For Business Owners

• How do I open my queue? — Log in to the staff app, go to Dashboard, and tap "Open Queue". Set your daily token limit and average service time.
• How do I pause the queue? — Tap the Pause button on the Dashboard. Customers will see a "Queue Paused" message and won't be able to join until you resume.
• How do I set up the TV display? — Go to Settings → TV Display → Connect Display. Use the code shown to link your TV screen.
• Can I add staff members? — Yes. Go to Settings → Staff Management to invite staff by phone number or email.
• How do I set holidays? — Go to Settings → Holidays and add dates when your shop will be closed. The queue will automatically be unavailable on those days.

3 Troubleshooting

• App not loading: Check your internet connection and try force-closing and reopening the app.
• Token not showing: Pull down to refresh the My Tokens screen. If it still doesn't appear, check your internet and try again.
• Notifications not arriving: Go to your phone Settings → Apps → TokenWallah → Notifications and make sure they are enabled.
• Login issues: Make sure you are entering the correct phone number and PIN. If the problem persists, use "Forgot PIN" to reset.
• TV display not connecting: Make sure the display code hasn't expired. Tap "Reset Code" in the TV Display settings to generate a new one.

4 Contact Support

Can't find what you're looking for? Our support team is ready to help.

5 Report a Bug

Found something broken? We appreciate bug reports — they help us improve the app for everyone.